Privacy Policy

Information We Collect

To deliver a safe, fair, and personalised experience on bet55, we collect different categories of information from you. This collection occurs when you register an account, place bets, make deposits or withdrawals, contact support, or simply browse the platform.

Personal Identification Data

• Full name and date of birth (for age verification — players must be 21 or older)
• Email address and mobile phone number
• National ID number or passport details (for KYC verification)
• Residential address (city, district — e.g. Dhaka, Chittagong, Sylhet, Khulna)
• Profile photograph or selfie where required for identity verification

Financial and Transaction Data

• Payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard — account numbers or wallet IDs, not full card numbers)
• Deposit and withdrawal history, bet records, and game activity logs
• Currency and transaction timestamps (Bangladesh Standard Time, UTC+6)

How We Use Your Information

The data collected by bet55 is used strictly for legitimate operational and compliance purposes. We do not use your information in ways that are deceptive, exploitative, or outside the scope described in this policy. Specifically, your information may be used to:

• Verify your identity and confirm you meet the minimum age requirement of 21 years
• Process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods
• Provide access to cricket betting, live casino, slots, and crash game features
• Send you account-related communications such as deposit confirmations, withdrawal receipts, and security alerts
• Monitor for fraud, money laundering, and unauthorised account access in compliance with our anti-fraud policies
• Personalise your experience with relevant game recommendations, bonus offers, and promotional content you have opted into

Data Sharing and Disclosure

bet55 does not sell, rent, or trade your personal information to any third party for their independent use. However, to operate our platform effectively and maintain compliance, we may share specific data with carefully selected partners under strict confidentiality agreements. These include:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to execute your transactions securely
• Game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi) who supply and operate games on the platform — limited to session data required for fair play
• Regulatory or law enforcement authorities when required by applicable law — we will only share the minimum data required and will notify you where legally permitted
• Fraud prevention and KYC service providers engaged to protect the platform and its users from financial crime

All third parties with whom we share data are contractually bound to use your information solely for the purpose for which it was disclosed, and are prohibited from using it for their own marketing or commercial activities.

Cookies and Tracking Technologies

bet55 uses cookies and similar tracking technologies (such as pixel tags and local storage) to enhance your browsing experience, remember your preferences, keep your session active, and analyse how players interact with the platform. Cookies do not contain your full personal details — they primarily store anonymous identifiers that are linked to your account server-side.

You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in and use certain features of the bet55 platform. Analytics and advertising cookies can be disabled without impacting core functionality.

Data Security

bet55 takes the security of your personal data very seriously. We implement a range of technical and organisational safeguards to protect your information from unauthorised access, loss, misuse, or alteration. These measures include SSL/TLS encryption on all data transmissions, secure server environments with access controls, regular security audits, and staff training on data handling protocols.

While we strive to protect your data using best-practice methods, please be aware that no online platform can guarantee absolute security. You also play an important role: choose a strong, unique password for your bet55 account, never share your credentials, and contact our support team immediately at [email protected] if you suspect any unauthorised access to your account.

Your Rights Over Your Data

As a bet55 player, you have meaningful rights over your personal information. You may exercise any of the following rights by contacting our support team at [email protected]. We will respond to verified requests within a reasonable timeframe, typically within 30 days:

• Right to Access — request a copy of all personal data we hold about you
• Right to Rectification — ask us to correct inaccurate or incomplete personal information
• Right to Erasure — request deletion of your personal data, subject to our legal retention obligations
• Right to Restrict Processing — ask us to limit how we use your data in certain circumstances
• Right to Object — object to the processing of your data for direct marketing or profiling purposes

Please note that exercising some of these rights — particularly deletion — may require you to close your bet55 account, as certain data is essential to maintain an active account and comply with anti-money-laundering regulations.

Data Retention

bet55 retains your personal data for as long as your account remains active, or as long as necessary to fulfil the purposes described in this Privacy Policy. For financial and transactional records, we typically retain data for a minimum of five years following the last transaction, in line with standard anti-money-laundering compliance requirements.

When your data is no longer required for any of these purposes, we securely delete or anonymise it so that it can no longer be linked to you as an individual.

Third-Party Links

The bet55 platform may occasionally reference or feature content related to third-party services such as game providers, payment gateways, or sports data feeds. This Privacy Policy applies solely to bet55 and our own data practices. Third-party services operate under their own privacy policies and terms, over which bet55 has no control. We encourage you to review the privacy policies of any third-party services you use in connection with your bet55 experience.

Minors and Age Restriction

bet55 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or submitted personal information on bet55, please contact us immediately at [email protected]. We will take prompt action to remove the account and delete all associated data.

Changes to This Privacy Policy

bet55 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of bet55 following any such updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how bet55 handles your personal data, our support team is available 24/7 to assist you.

Email: [email protected] (plain text — not a clickable link). We aim to respond to all privacy-related enquiries within 2 business days.